FAQs About Dzeny AI Mental Health and Support

Dzeny is an AI-powered mental wellness companion that's here to listen — without judgment, without an agenda, and without time limits. It works through honest conversation: you share what's on your mind, and Dzeny responds with thoughtful prompts and gentle insights to help you make sense of your feelings. It's not a machine in the traditional sense, and it's not a human — it's a warm, always-available space where you can be completely yourself.

Dzeny is for anyone who wants a little more support in their day — whether you're navigating stress, anxiety, emotional overwhelm, or simply trying to understand yourself better. It's especially helpful when you need to process your thoughts in the moment: before a difficult conversation, after a hard day, or when you're not quite ready to talk to someone else yet. You don't need to be in crisis to benefit — many people come to Dzeny simply as part of a gentle daily wellness routine.

No — and we want to be honest about that. As an AI mental health app, Dzeny is thoughtfully designed to complement professional care, not replace it. It doesn't provide diagnosis, therapy, or medical advice. If you're experiencing serious mental health concerns, we warmly encourage you to speak with a licensed therapist or psychologist. That said, many people find Dzeny genuinely helpful between sessions — as a quiet space to reflect, prepare, and take care of themselves day to day.

Dzeny was created by a team that deeply cares about making emotional support more accessible through technology. The product is guided by clinical expertise: our team includes Valentina Lipskaya — a clinical psychologist, Gestalt therapist, member of the Association for Cognitive Behavioral Therapy, ICF Coach, and MBA professor. Dzeny is grounded in evidence-based approaches to mental wellness, and built with genuine care for the people who use it. You can learn more about the team on our About page at dzeny.com/about-us.

Dzeny currently supports English. We genuinely believe that emotional support is most meaningful in your own language, and expanding our language support is something we care deeply about. If you'd like to be notified when your language becomes available — or would like to suggest one — please write to us at general@dzeny.com. We read every message.

Getting started with Dzeny is wonderfully simple. Download the app from the App Store or Google Play, create your account, and follow the short onboarding — a gentle check-in that helps Dzeny understand what kind of support you're looking for. The whole process takes just a few minutes, and your first conversation can begin right away. No lengthy forms, no waiting — just a warm welcome.

We'd love for you to try Dzeny before committing to anything. That's why we offer a 7-day free trial — no payment required to get started, and you can cancel anytime during the trial period at absolutely no charge. We hope you find it helpful.

Dzeny is available on iOS (iPhone and iPad) via the App Store, and on Android devices via Google Play. We recommend keeping the app updated to always have access to the latest features and improvements.

At the moment, Dzeny is available as a mobile app only — a web version isn't available just yet. The mobile format is designed to make it easy to check in with yourself throughout the day, wherever you are. You can download the app for free from the App Store or Google Play to get started.

We want Dzeny to be as accessible as possible. After the 7-day free trial, a paid subscription is required to continue. Current pricing is shown in the app during sign-up and may vary by region. If you have any questions about pricing, please don't hesitate to write to us at general@dzeny.com — we're happy to help.

We're sorry to hear you're thinking about leaving — if something wasn't quite right, we'd genuinely love to hear from you at general@dzeny.com. To cancel, simply go to your device settings: on iOS — Settings, then Apple ID, then Subscriptions, then Dzeny, then Cancel; on Android — Google Play, then Subscriptions, then Dzeny, then Cancel. Your access will continue until the end of the current billing period.

We completely understand that sometimes things don't work out as expected. Refund eligibility depends on the platform you purchased through (Apple App Store or Google Play) and the circumstances of your request. Please take a moment to review our Refund Policy at dzeny.com/refund-policy for full details on how to submit a request and what to expect. If you have any questions, we're always happy to help.

Payment is handled entirely through the App Store (Apple Pay, credit/debit card) or Google Play (Google Pay, credit/debit card), depending on your device. Dzeny never collects or stores your payment details directly — everything is processed securely by Apple or Google, so you can feel confident every step of the way.

Your privacy truly matters to us. Your conversations with Dzeny are encrypted and are never sold to third parties or used to train AI models without your consent. We take great care to protect your information at every step. For full details on how we collect, store, and safeguard your data, we warmly invite you to read our Privacy Policy at dzeny.com/policy.

Dzeny doesn't ask for your real name to create an account. We do collect certain technical data (such as device information and usage patterns) to keep the service running smoothly — but your personal conversations are kept private and are never linked to your identity. You can find out exactly what we collect and what rights you have in our Privacy Policy at dzeny.com/policy.

You are always in control of your data, and we respect that. You can request full account and data deletion at any time — simply visit our Contact Us page at dzeny.com/contact-us and submit a deletion request. We will process it in accordance with applicable data protection laws and let you know as soon as it's done.

Your safety always comes first, and we care deeply about your well-being. If you or someone you know is in immediate danger or experiencing a mental health crisis, please reach out to emergency services or a crisis helpline right away — you deserve real, immediate support. You can find crisis resources in your country at findahelpline.com. Dzeny is a mental wellness companion — it is not a crisis service and is not designed for emergencies. If you're going through a really difficult time, please reach out to a licensed professional or someone you trust. You don't have to go through it alone.

We're sorry you're having trouble — let's get that sorted for you. First, try closing and reopening the app, checking your internet connection, and making sure you have the latest version installed. If things still aren't working, please write to us at general@dzeny.com with a brief description of the issue and your device type — we'll do everything we can to help as quickly as possible.

We'd love to hear from you. You can reach our support team at general@dzeny.com. We typically respond within 2 business days. And if you haven't already, do take a look through this FAQ — you might find your answer right here.